Privacy Policy

Effective Date: April 18, 2026 | Last Updated: April 18, 2026

Sigma Networks | Managed IT & Cybersecurity Services | Dallas–Fort Worth

Website: www.sigmanetworks.com | Contact: info@sigmanetworks.com | Phone: 1-888-283-9810

1. Introduction

Sigma Networks, LLC (“Sigma Networks,” “we,” “us,” or “our”) is a Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) headquartered in the Dallas–Fort Worth metroplex. We provide enterprise-grade managed IT services, cybersecurity, cloud solutions, VoIP communications, and related technology services to businesses throughout Texas and nationwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.sigmanetworks.com (the “Site”), contact us, or engage our services. By using our Site, you consent to the practices described in this Policy.

As a cybersecurity-first company, we hold ourselves to the highest standard in protecting your data. We practice what we preach.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Submit a contact form, consultation request, or support ticket
Subscribe to our newsletter or blog
Apply for the Referral Partner Program
Engage us as a client or prospective client
Communicate with us via email, phone, or live chat

This information may include: full name, business name, job title, email address, phone number, mailing address, and the content of your messages or inquiries.

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

IP address and general geolocation data
Browser type, version, and operating system
Pages visited, time spent on pages, and referring URLs
Device identifiers and screen resolution
Cookies and similar tracking technologies (see Section 6)

2.3 Information From Third Parties

We may receive information about you from technology partners, referral partners, or business directories in connection with our services. We handle all third-party-sourced data in accordance with this Policy.

3. How We Use Your Information

Sigma Networks uses collected information to:

Respond to inquiries, provide quotes, and schedule consultations
Deliver and manage contracted IT and cybersecurity services
Send service updates, security alerts, and technical communications
Send marketing communications (where you have opted in or as permitted by law)
Improve our Site content, user experience, and service offerings
Process billing and payments through our billing portal
Comply with legal obligations and regulatory requirements (including HIPAA, PCI DSS, and applicable Texas law)
Protect the security and integrity of our systems and your data
Analyze website traffic and campaign performance for SEO and marketing

4. Legal Basis for Processing (for applicable users)

Where required by law (including GDPR for EU/UK visitors), we process your data based on:

Contractual necessity — to fulfill a service agreement or respond to a service request
Legitimate interests — to market our services, improve our offerings, and ensure security
Legal compliance — to meet regulatory or legal obligations
Consent — for marketing emails and cookies where consent is required

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers: Trusted vendors who assist us in operating our Site, managing CRM systems, processing payments, or delivering services — bound by confidentiality obligations.
Technology Partners: Partners listed on our Technology Partners page, only as necessary to deliver contracted services.
Legal Requirements: When required by applicable law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.
With Your Consent: Any other sharing will be with your explicit consent.

Sigma Networks does not disclose client data to unauthorized third parties. For clients in regulated industries (healthcare, legal, financial), we comply with all applicable data-sharing obligations including HIPAA Business Associate Agreement (BAA) requirements.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance functionality and analyze traffic. Types of cookies we use:

Essential Cookies: Required for Site functionality (e.g., session management, form submissions).
Analytics Cookies: Help us understand visitor behavior and improve content (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness.

You may control cookies through your browser settings or by using a consent management tool if presented. Disabling certain cookies may impact Site functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Client service records are retained in accordance with our service agreements and applicable regulatory requirements. You may request deletion of your data subject to legal or contractual retention obligations.

8. Data Security

As a managed cybersecurity provider, we apply enterprise-grade security controls to protect your information, including:

Encrypted data storage and transmission (TLS/SSL)
Role-based access controls and multi-factor authentication
24/7 security monitoring and threat detection
Regular vulnerability assessments and patch management
Employee security awareness training

No method of transmission over the Internet is 100% secure. While we employ industry-leading protections, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications at any time (via unsubscribe link or by contacting us)
Data portability (where applicable under GDPR or similar laws)
Lodge a complaint with a data protection authority

Texas residents: Under the Texas Data Privacy and Security Act (TDPSA), you may have additional rights regarding your personal data. To exercise any of these rights, contact us at info@sigmanetworks.com.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites, partner portals, or technology vendors. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will update the “Last Updated” date at the top of this page. For material changes, we will provide notice via email or a prominent notice on our Site. Continued use of the Site after changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@sigmanetworks.com – Phone: 1-888-283-9810

This Privacy Policy is intended to comply with applicable U.S. federal and state laws, including the Texas Data Privacy and Security Act (TDPSA), HIPAA (as applicable), and industry standards for managed IT and cybersecurity service providers.